Reporting Maintenance Issues
Emergencies

Please contact HRA at (413) 863-9781 during office hours (9 AM to 4:30 PM Monday to Friday). At all other times, please contact the emergency maintenance hotline at (413) 772-5562.

Routine Issues

Please contact HRA at (413) 863-9781 for all routine maintenance requests. Outside of office hours, please leave a message and we will get back to you promptly during office hours (9 AM to 4:30 PM Monday to Friday).

 

What is a maintenance emergency?

No heat

Power failure/no electricity
(for reasons other than non-payment)

No hot water/no water

Blocked drains or toilets

Water leaks/broken pipes

Snow and ice removal
(staff automatically responds within 24 hours of a storm)

Lockouts

Security lock failures

Fire of any kind
(please contact the Fire Department first)

Disturbances
(please contact the Police Department first)