Reporting Maintenance Issues

Please contact HRA at:
(413) 863-9781 between the hours of (9AM to 4:30PM Monday-Friday). 
All other times, please contact the Emergency Maintenance Hotline at:
(413) 772-5562




For routine issues please contact HRA at (413) 863-9781
or email at: This email address is being protected from spambots. You need JavaScript enabled to view it. for all routine maintenance requests. 
Please be sure to include:
o Head of Household name
o Property name
o Unit address
o Phone number
o The reason for the request. Please try to keep description brief, no more than 2 sentences or about 30 words.
o If you will grant maintenance permission to enter your unit

**Maintenance will be responding to Work Orders in order of priority 


What is a maintenance emergency?

No heat

Power failure/no electricity
(for reasons other than non-payment)

No hot water/no water

Blocked drains or toilets

Water leaks/broken pipes

Snow and ice removal
(staff automatically responds within 24 hours of a storm)


Security lock failures

Fire of any kind
(please contact the Fire Department first)

(please contact the Police Department first)